Refund & Cancellation Policy

Pineleaf Green Energy Private Limited is committed to ensuring transparency and satisfaction for all contributors supporting our environmental mission. This Refund & Cancellation Policy outlines the terms under which users can cancel contributions, opt out of recurring plans, and seek refunds.

One-Time Contribution Cancellation

Eligibility for Cancellation

• Contributors may request cancellation of a one-time contribution within 24 hours of successful payment, provided that the Green Certificate has not been generated or issued.
• Once the Green Certificate is generated, your contribution is considered complete and is non-refundable.

How to Cancel

To initiate cancellation, users must:

• Log in to their Pineleaf dashboard
• Navigate to My Contributions
• Click Request Cancellation within the allowed time window
• Alternatively, email your request with transaction details to support@pineleafenergy.com

Required Information

• Name
• Registered Email ID
• Mobile Number
• Contribution Reference/Transaction ID
• Reason for Cancellation

Monthly Auto-Contribution (Subscription) Policy

• Subscribers of the ₹499/month Green Bharat Club plan can cancel the auto-renewal at any time.
• No further charges will be deducted after cancellation.
• Cancellation is effective from the next billing cycle. Contributions already deducted in the current cycle will be eligible for a refund only if the Green Certificate has not been generated.

Steps to Cancel Subscription

• Log in to your account on pineleafenergy.com
• Go to My Subscriptions → Manage Plan
• Click Cancel Auto-Renewal
• You will receive an email confirmation upon successful cancellation

Refund Process & Timeline

Processing Time

• Approved refund requests are processed within 7 business days from the date of confirmation.
• Refunds will be made via the original payment method (UPI, net banking,debit/credit card, etc.).

Refund Status Updates

• Users will receive email notifications at each stage of refund processing.
• In case of delays beyond 7 business days, users may contact customer support.

Non-Refundable Scenarios

Pineleaf Green Energy reserves the right to deny a refund request in the following cases:

• Green Certificate has already been generated or issued.
• Refund request made after 24 hours of payment
• Payment failure due to third-party payment gateways
• Requests without valid supporting details or account verification

Changes to or Termination of Policy

• Pineleaf reserves the right to modify, amend, or terminate this policy at its discretion without prior notice. However, any policy changes will not affect existing refunds or requests under process.

Contact Us

If you have any questions or need help regarding cancellations or refunds:

Email: support@pineleafenergy.com
Phone: +91-8640000029
Support Hours: Monday to Friday, 10:00 AM to 6:00 PM (IST)

Note: By contributing through pineleafenergy.com, you agree to the terms of this Refund & Cancellation Policy.